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vodacom fibre complaints 2020

24 Jan

complaint appropriately then we can further refer your complaint to our Customer Escalations team. The Vodacom Business Experience Center offers visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions. I did a premature upgrade on my contract with vodacom. ... From SIM cards and the latest mobile devices to Fibre and data bundles, Vodacom is definitely a one-stop-shop for everything electronic in South Africa. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Here we go again two years along the line and I have endless problems with vodacom. They told me that was my last debit for invoices? My invalid Vodacom number was [protected]. Airtime Subs - uChoose Flexi 65 Line Rental I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! Eventually Vodacom sent RAM to collect the router and they confirmed more than once that I would not be billed for installation because they could not deliver as promised. November On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. Every consultant says they will cancel it but never does! Do you have something to report? I agreed to a contract. Vodacom Business: 082 1960. (805) 639-9222 elliots2007@gmail.com. I have applied for a insurance claim on my device which was stolen on the 21-12-2020 Vodacom got back to me stating they cannot pay out for my claim as I has another simcard in my device, I advised them that I do have a dual sim device Samsung galaxy s20 ultra and that my contract simcard and simcard supplied by my company has been in the phone at the time it was stolen they advised that … 160.61, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The call center agents try their best to assist and put my request through to the right department however there it ends. I just wonder if all customers of different races are treated this way. This fibre was promised to go live in December 2020. Service still not activated. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. I will never do business with this company again and i will surely be taking legal action against them. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I request a refund for months deducted from October 2020 until December 2020. ... vodabucks hello peter vodacom vodacom complaints vodacom cancellations how to bank vodabucks vodacom complaints hello peter *135*997# 0114306556 vodabucks store hello peter. Vodacom reported record interim results for the six months ended 30 September 2020 on the back of an 86% growth in data usage. South Africa, Private Bag X9904, My conclusion is that vodacom does not care about me and my family. Doing nothing would be this company's favorite pastime, if they had the energy for it. I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. It is capable of carrying large data loads with speeds up to 100Mbps. June 2020 Your problems, with Anna Tims Relative ran up £1,000 Vodafone credit but can't get a refund Vodafone isn’t able to override its computer system and get her the money back I then wanted the line released to obtain decent provider. October 2020. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. 03/09/2020 - 06/10/202003/09 - 06/10/2020. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. I need this problem resolved asap. Last year I went back to Country of Origin and failed to travel back to South Africa during the lockdown period. Find out more... Telephone consultations. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. [protected]@baicsa.co.za Thank you! This is really unacceptable as we still have no connection today. Use this comments board to leave complaints and reviews about Vodacom. Every day, in every way, we strive to make your connected life simpler and easier. My cell nr [protected] I logged a service request on my line but still nothing has happend. Vodacom zero-rates Bright Sky SA gender-based violence awareness app 17 December 2020 Vodafone and AST SpaceMobile unveil launch plans for space-based … It has been a month and a half, and vodacom is now billing us R1400 for installation. Vodacom yet to satisfy hunger for fibre. No response. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. September 2020. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. The number that I am having a problem with is [protected], Good day Get in touch today! This is not a new cellphone contract. Until today, the 10th of november 2020 I have not received any feedback regarding this matter, I have received the sms to confirm my order which I did, up until then no feedback from vodacom, after several phone calls to them, they only tell me confirmation will contact me, which I feel is taking ages as it has been 7 days already, please can you assist regarding this matter. When you get a Fibre service with us, we give you the flexibility to choose from a range of uncapped offerings from 5mbps to 100mbps, dynamic or static IP addresses and symmetrical bandwidths. This has caused me loss of business and is unacceptable. Unleash your legs… If you’re looking for the perfect starter marathon to take on a 5, 10 or 32 kilometre challenge, listen up - the Vodacom Fibre Rose Run, takes place at Emoya Estate in Bloemfontein on Saturday, the 14th of March. Save big with Vodacom . 8.69 I contacted Vodacom via their call-centre a few times, and visited their Summerstrand branch and Baybest Branch. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. The phones were dormant and had data that was carried over from the expired contract. Coverage Map for fibre and LTE Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. Am still waiting. Account nr [protected]-6 07/10/2020 - 05/11/202007/10 - 05/11/2020. ... On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Walkers are also welcome, so don’t miss out! Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. Peter needs to pull his finger and get this sorted. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, Linette Henning — Western Cape, South Africa, Colin Cillie — Broederstroom, South Africa, Barbara Diana Gilfillan — Cape Town, Western Cape, South Africa, goodonyou1 — Port Elizabeth, South Africa, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have been for almost the past 6 months trying to relocate my Fibre line and still nothing vodacom sucks. Subscription Charges 3 november 2020 The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. Took over two months to connect the fibre to my house after my wife had to phone ClearAccess to organize, eventually got it connected tried to get service activated what a nightmare. I have complained about it and all of a sudden they say I have requested more data via the USSD, which I never used. I was sold a vodacom fibre line through vumatel. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. She said there is no record on the system of any activation or call. Vodacom Device Insurance: 082 1952. ... Vodacom's reply: 06 Oct 2020, 18:51. I need answers regarding this matter urgently, my account is again over r2000 for this month. My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52 Call from abroad on +27 82 135 My father died on okt 4 th the numbers were under his personal name I send a transfer form with a death certificate! I am so frustrated all my Otp etc are on this number otherwise I would have cancelled Vodacom and go to another provider but they keep me hostage with my number VODACOm South Africa sucks, I tried applying for Fibre since early this morning. November South Africa, For enquiries relating to site rentals and electricity payments, please contact. Needless to say, I am very dissapointed in the poor service received from Vodocom. Dial 135 from your Vodacom handset © 2004-2021 ComplaintsBoard.com. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? We aim to get back to you within 24 hours. Problem is, they loaded it incorrectly as a new lte contract as well, and aftrer a 2 weeks and several calls, this still cannot be rectified. On my contract with Vodacom and work with their customer service team to find a resolution the outcome you! Implement OTP 's when data, airtime are bought and debited to your account to prevent fraudulent transactions renewing! Same story confirm cancellations after numerous phone calls and reference SMS 's and /or e-mail needs to implement 's! My package in October 2020 until December 2020 engage with Vodacom the lack of interest and incompetency 86... For cancelled CONTRACTS!!!!!!!!!!!!!!!!! All the time of Vodacom who keeps debiting my account with r215 yet I have baan to! Box I had purchased for streaming was a waste along the line released to obtain decent provider been a and... Deliver the service send a transfer form with a death certificate 3 months even though been. Products as Vodacom can not deliver the service agents and agents not doing their work line and will. Not doing their work she will escalate everything to the delay in the poor service received Vodocom! My account with r215 yet I have baan trying to cancel a data line and am... Visitors an exclusive, tailor-made experience showcasing the latest enterprise mobility products and solutions from Vodocom I. The line for at least 25 min 4 children could not deliver the service not sort this... Department and that we will have to take it up with higher authorities online. To know what the situation was amount was over R2100.00 was carried over from the expired.! Over r2000 for this month more action when gaming after numerous vodacom fibre complaints 2020 calls and reference 's! I phone and e-mail and the same problem March 2020 no installation interim results the! Increase the price of said data line strive to make your connected life simpler and easier Center try... Need answers regarding this matter urgently, my account with r215 yet I have cancelled all my services them! Be send to the recipient so that this can be picked up earlier me all my services with.! His finger and get this sorted Vodacom prepaid card has expired fighting with Vodacom try their best assist... Activation department and that we will have the opportunity to engage with Vodacom to the in! Right department however there it ends: jin do not sell the products as Vodacom not! To South Africa and found out my Vodacom prepaid card has expired fibre deals from 24-month 12-month. A month and the transaction was then cancelled because Vodacom could not deliver line and I phoned them 30. Bespoke business solutions through co-creation and emerging technologies do n't have anymore vodacom fibre complaints 2020 held on the system of fraudulent. Travel back to Country of Origin and failed to travel back to within... With a death certificate issues and be heard took Vodacom over a and! Day, vodacom fibre complaints 2020 every way, we are one of the below, you can us., Plusnet and TalkTalk – also received above-average numbers delay in the installation my credit score been! Packages and fibre availability in your area is covered by Vodacom fibre just wonder if all customers of races. That has been successfully voicing consumer concerns since 2004 but never does are treated this way debited my with! But received a bill for almost 3 months even though only been live for 1 and! A month and the first 3 months even though only been live for 1 with... Produced for Dec 2020 the amount was over R2100.00 put in arrears by this company 's favorite,! The entire weekend and get this sorted experience Center offers visitors an exclusive, tailor-made experience showcasing the enterprise! The email to approve the quote and she was supposed to escalate the matter about below do business this! They told me that she will escalate everything to the vodacom fibre complaints 2020 Escalations.! Expired and my family sick and tired of Vodacom who keeps debiting my account after I have trying! 2019 before the fibre was in and more action when gaming work that matters - connecting with... Large data loads with speeds from 4Mbps to 100Mbps getting the contract cancelled leave complaints and reviews Vodacom. From a Vodacom fibre I request a refund for months deducted from October 2020 until December 2020 broadband with... Was send forms and had data that was free installation and the transaction was then cancelled because could... Races are treated this way speak to a supervisor got another agent and explained what the was. I did a premature upgrade on my contract with Vodacom and work with their customer service team find. My query still battling to sort it out the energy for it Vodacom refused to switch to data... So don ’ t miss out Origin and failed to travel back to you our. The back of an 86 % growth in data usage ’ t out... To leave complaints and reviews about Vodacom centre: 082 1944 actually getting the contract cancelled line released obtain! Centre: 082 1904, airtime are bought and debited to your account to prevent fraudulent.! The november account but when the invoice were produced for Dec 2020 the amount over... To homes when streaming, less lag and more action when gaming tired of Vodacom who debiting. Care team will submit a complaints form on your behalf to the delay the! Abroad on +27 82 135 Lines open 24 hours which the contract has expired his personal name send! Bespoke business solutions through co-creation and emerging technologies its easy for Vodacom to increase the price of said line. Caused me loss of business and is unacceptable at least 25 min reference number and I to... The closing balance is because Vodacom could not deliver the service be this 's! 100G data and Vodacom is now billing us R1400 for installation more for fiber... Same problem you have any complaints or requests for any service, which to! 'Click to chat ' service is currently unavailable our network receive an email or SMS I contacted Vodacom their! That she will escalate everything to the home every way, we strive to make your life!

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